Customer Care Executive
Fintech Cloud Private Limited
Customer Care Executive
Fintech Cloud Private Limited
Naraina, Delhi-NCR
₹18,000 - ₹25,000 monthly
Fixed
₹18000 - ₹25000
Earning Potential
₹25,000
Work from Office
Full Time
Min. 6 months
Basic English
Job Details
Interview Details
Job highlights
58 applicants
Benefits include: Flexible Working Hours
Job Description
- Customer SupportHandle inbound and outbound customer calls, emails, chats, and other communication channels.
- Assist customers with queries related to loan applications, disbursements, repayments, EMIs, account statements, and closures.
- Provide accurate information regarding company products, services, policies, and procedures.
- Resolve customer complaints and concerns within the defined turnaround time (TAT).
- Customer Relationship ManagementMaintain professional and courteous interactions with customers.
- Build and strengthen customer relationships through quality service.
- Follow up with customers regarding pending requests and issue resolutions.
- Ensure high levels of customer satisfaction and retention.
- Complaint ResolutionInvestigate customer issues and coordinate with relevant departments for resolution.
- Escalate complex cases to supervisors or concerned teams when required.
- Maintain detailed records of customer interactions and resolutions.
- Process ComplianceAdhere to company policies, RBI guidelines, and customer service standards.
- Ensure proper verification of customer details before sharing sensitive information.
- Maintain confidentiality and data security at all times.
- Documentation & ReportingUpdate customer information and interaction details in CRM systems.
- Maintain accurate records of complaints, requests, and resolutions.
- Prepare daily and monthly reports on customer service activities.
Job role
Work location
B-52, first floor, block B, Naraina Industrial Area phase 2, Delhi 110028 Naraina, Delhi-NCR
Department
Banking / Insurance / Financial Services
Role / Category
Banking/Loan Sales
Employment type
Full Time
Shift
Day Shift
Job requirements
Experience
Min. 6 months
Education
Graduate
Skills
Business Loans, Loan Against Property, Education Loans, Personal Loans, Fixed Deposits, Credit Cards, Savings Account, LAP (Loan against property)
English level
Basic English
Gender
Any gender
About company
Name
Fintech Cloud Private Limited
Address
B-52, first floor, block B, Naraina Industrial Area phase 2, Delhi 110028 Naraina, Delhi-NCR
Job posted by Fintech Cloud Private Limited
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