BPO Telecaller

Job Description – Telecalling Executive

Job Title: Telecalling Executive

Department: Sales / Customer Support

Location: Nirman Vihar, Delhi

Employment Type: Full-Time

Job Summary

We are looking for a motivated and customer-oriented Telecalling Executive to manage customer communication through calls, generate leads, maintain follow-ups, and support business operations. The candidate should have good communication skills along with basic computer and Excel knowledge.

Key Responsibilities

Make outbound and receive inbound calls professionally.

Explain company products/services to customers and answer queries.

Generate leads and maintain regular follow-ups.

Update customer details and maintain call records.

Maintain data in MS Excel and prepare basic reports.

Coordinate with internal teams for customer requirements.

Achieve daily and monthly calling targets.

Build and maintain good customer relationships.

Required Skills

Good verbal communication and convincing skills.

Basic knowledge of MS Excel (data entry, maintaining records, basic formulas).

Basic computer and email handling knowledge.

Good follow-up and coordination ability.

Customer handling skills.

Qualification