Receptionist / Front Office Executive

Responsibilities – FOE (Front Office Executive)

• Welcome and greet clients professionally, ensuring a warm and premium customer experience.
• Manage front desk operations, including patient registration, appointments, walk-ins, and follow-up scheduling.
• Handle incoming calls, WhatsApp enquiries, and online leads promptly and professionally.
• Explain available hair and skin treatments, services, packages, and ongoing offers to prospective clients.
• Coordinate consultations between clients and doctors or therapists, ensuring smooth patient flow.
• Maintain accurate client records, treatment histories, appointment logs, and daily enquiry registers.
• Follow up with leads and existing clients to encourage consultation bookings, treatment continuity, and repeat visits.
• Assist in converting enquiries into appointments and contribute towards clinic sales and revenue targets.
• Manage billing, payment collection, receipts, and basic daily cash records.
• Coordinate with doctors, therapists, and other staff to ensure efficient clinic operations.
• Maintain the cleanliness, organisation, and professional appearance of the reception area.
• Address client queries and concerns courteously while maintaining confidentiality of personal and medical information.
• Inform clients about pre-treatment and post-treatment instructions as directed by the doctor.
• Prepare daily reports on appointments, enquiries, conversions, collections, and follow-ups.
• Ensure adherence to clinic protocols, hygiene standards, and customer service guidelines.

Key Skills Required:

• Excellent communication and interpersonal skills.
• Professional grooming and a customer-centric attitude.
• Basic computer knowledge and proficiency in MS Office or clinic management software.
• Good organisational, multitasking, and follow-up skills.
• Sales-oriented mindset with the ability to handle client enquiries and achieve targets.
• Prior experience in a dermatology, cosmetology, hair transplant, or aesthetic clinic is preferred.