Sales Team Leader

Job Title: Team Leader

Department: Sales / Operations / Customer Service

Reporting To: Area Sales Manager / Branch Manager / Operations Manager

Job Summary

The Team Leader is responsible for leading, motivating, and managing a team to achieve business goals, maintain productivity, and ensure high levels of customer satisfaction. The role involves monitoring performance, providing guidance, and driving team success.

Key Responsibilities

• Lead and manage a team of executives, telecallers, or sales representatives.
• Set daily, weekly, and monthly targets and ensure achievement.
• Monitor team performance and productivity.
• Provide coaching, training, and mentoring to team members.
• Conduct regular team meetings and performance reviews.
• Ensure timely follow-up and closure of leads, cases, or customer requests.
• Prepare and submit performance reports and MIS.
• Resolve customer and team-related issues effectively.
• Maintain discipline, attendance, and compliance within the team.
• Coordinate with other departments for smooth business operations.

Required Skills

• Strong leadership and people-management skills.
• Excellent communication and interpersonal abilities.
• Problem-solving and decision-making skills.
• Ability to motivate and inspire team members.
• Good organizational and time-management skills.
• Proficiency in MS Office and reporting tools.

Qualification

• Any Graduate (MBA preferred but not mandatory).

Experience

• 2–5 years of experience in Sales, Customer Service, Operations, or related fields.
• Prior team handling experience preferred.
• Key Performance Indicators (KPIs)Team target achievement.
• Productivity and conversion rates.
• Customer satisfaction levels.
• Team attendance and retention.
• Quality and compliance adherence.

Work Location: Chennai, Tamil Nadu

Preferred Industry: BFSI, Banking, Insurance, Loans