Receptionist / Front Office Executive

Key Responsibilities

 Welcome and assist pet owners visiting the hospital.

 Handle patient registration and appointment scheduling.

 Coordinate with doctors and support staff for smooth patient flow.

 Generate bills for consultations, treatments, surgeries, pet products, grooming, boarding, and other hospital services.

 Collect payments and maintain billing records.

 Explain hospital services, pet care products, and wellness packages to customers.

 Build good rapport with customers and support basic sales activities.

 Maintain stock records for medicines, pet food, accessories, and other products.

 Coordinate with the inventory team regarding stock availability

 Handle customer enquiries through phone calls, WhatsApp, and walk-ins.

 Maintain accurate patient and billing records.

 Ensure the reception area is organized and welcoming.

 Assist with other administrative duties assigned by the management.