Floor Operations Manager

Key Responsibilities:

Interact with customers at the service reception and understand their service/repair needs.

Inspect the vehicle visually and note customer complaints accurately.

Create and maintain job cards in the system or manually.

Recommend regular maintenance services and upsell value-added services or AMC (Annual Maintenance Contract).

Provide cost estimates and get customer approvals.

Coordinate with technicians and workshop supervisors for timely completion of jobs.

Update customers on job progress, extra work, delays, or parts availability.

Conduct final inspection before vehicle delivery to ensure quality.

Handover the serviced vehicle and explain the work done to the customer.

Handle customer feedback, concerns, and escalate complaints to the Service Manager if needed.

Maintain service records, billing details, and follow-up for repeat or periodic services.

Ensure high levels of customer satisfaction and retention.

Key Skills & Qualifications:

Minimum qualification: ITI / Diploma in Automobile Engineering or any equivalent

Experience: 1–3 years in a two-wheeler or automobile service center preferred

Good communication skills (English and local language)

Strong technical knowledge of two-wheelers (brands/models offered at the service center)

Customer-oriented with problem-solving skills

Basic computer knowledge for job card entry, billing, and CRM systems

Working Hours:

9:00 AM – 7:00 PM (6 days a week; weekly off on rotation)