Customer Care Officer
Modern Dairy Machines
Customer Care Officer
Modern Dairy Machines
Coimbatore
₹14,000 - ₹30,000 monthly
Fixed
₹14000 - ₹30000
Earning Potential
₹30,000
Work from Office
Full Time
Min. 2 years
Basic English
Job Details
Interview Details
Job highlights
Urgently hiring
Fast HR reply
68 applicants
Benefits include: Weekly Payout, Overtime Pay, PF, Flexible Working Hours, Laptop, ESI (ESIC), Food/Meals, Accommodation, One-way cab
Job Description
The Customer Care Senior Head is responsible for leading and managing the complete customer support operations of the organization. The role focuses on ensuring high customer satisfaction, quick issue resolution, service quality improvement, escalation handling, and team performance management.
Lead and monitor the customer care team
Handle customer complaints and escalations
Ensure proper follow-up and issue closure
Coordinate with other departments for customer support
Monitor customer feedback and service quality
Train and guide the customer care team
Prepare daily and monthly reports
Improve customer satisfaction and team performance
Job role
Work location
Vadhapillayar Koil Road, Kovilpalayam, Tamil Nadu, India
Department
Customer Support
Role / Category
Customer Support - BPO / Voice / Blended
Employment type
Full Time
Shift
Day Shift
Job requirements
Experience
Min. 2 years
Education
Graduate
Skills
Problem solving, Team management, Customer management, Customer handling, Analytical, Leadership skills, Problem-solving aptitude, Voice Process
English level
Basic English
Regional language
Fluent in speaking Tamil, Malayalam
Gender
Any gender
About company
Name
Modern Dairy Machines
Address
Vadhapillayar Koil Road, Kovilpalayam, Tamil Nadu, India
Job posted by Modern Dairy Machines
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