Customer Care Executive

Dear Aspirants,

Greetings from Digitide Solution Private Ltd!!!

Mega Walk-In Interview || Customer Care Executive (Inbound Voice Process)

Role & responsibilities

·        Handle inbound customer inquiries via phone, email, and chat.

·        Resolve issues promptly while adhering to service level agreements.

·        Document interactions in the CRM system accurately.

·        Escalate complex cases to appropriate teams.

·        Provide product knowledge and guidance to customers.

·        Identify trends and suggest process improvements.

·        Meet daily and weekly performance metrics.

·        Participate in training and knowledge‑sharing sessions.

·        Maintain professionalism and empathy in all communications.

Preferred candidate profile

·        Qualifcation: Undergraduate/Graduate.

·        Languages: Tamil/Telugu/Kannada/Malayalam.

·        Good communication skills.

·        Basic computer knowledge.

·        Willingness to work in shifts.

·        Immediate joiners preferred.

Location:

Manchester Square,

No. 12/5 (1st Floor) & No. 2/1 (2nd Floor),

Puliyakulam Road,

Opposite Kidney Centre, Coimbatore, Tamil Nadu – 641037