TELECALLING & CRM EXECUTIVE

Key Responsibilities:

• Make outbound calls to prospective customers and vendors to explain company services and offerings.
• Generate, qualify, and convert leads through effective communication and follow-up.
• Build and maintain strong relationships with vendors and clients to ensure long-term engagement.
• Handle customer enquiries professionally and provide accurate information about services.
• Maintain and update CRM systems, Excel records, and customer databases regularly.
• Coordinate vendor onboarding and assist in smooth registration and activation processes.
• Follow up on pending leads, customer requirements, and vendor documentation.
• Achieve individual and team sales targets while ensuring high customer satisfaction.
• Collaborate with internal teams to improve service delivery and operational efficiency.
• Contribute to business growth through lead conversion, customer retention, and vendor relationship management.

Required Skills:

• Excellent communication and negotiation skills.
• Basic knowledge of CRM tools and Microsoft Excel.
• Strong follow-up and relationship management abilities.
• Goal-oriented with a passion for sales and customer service.
• Ability to work in a fast-paced environment and meet targets.