Telecaller Outbound

*Profile – Phone Banking Officer*

*Role and Responsibilities*

• Providing Support to the customer in resolving queries and concern.

• For Captive contact Centre of a premium bank.

• Handles customer inquiries, provides account information, and assists with various banking transactions over the phone.

Inbound Customer Voice process

Fixed plus Incentives

CTC for Experienced: 32k CTC ( depends on interview )

Shift Time –

9:30 to 6:30

5 days working 

*Required Skills* :

Good communication skills (English/Hindi/Regional language as applicable).

Basic computer proficiency.

Ability to handle customer queries over the phone.

Problem-solving attitude, and customer-centric approach.

*Important Notes:*

* Graduation Degree/ Certificate is Mandatory (Hard Copy)

* CIBIL Score must be 700 or above

* Age limit is upto 35 Years only

*Skills and Requirements:*

. *Excellent communication skills*: Strong verbal communication and listening skills.