Telecaller

Job Title: TelecallerJob SummaryWe are looking for a motivated and enthusiastic Telecaller to join our team. The ideal candidate will be responsible for making outbound calls to prospective customers, handling inbound inquiries, explaining our products/services, and generating leads or appointments. The candidate should possess excellent communication skills, a positive attitude, and the ability to build rapport with customers.

• Key ResponsibilitiesMake outbound calls to potential customers from the provided database.
• Handle inbound customer inquiries professionally and efficiently.
• Explain company products and services clearly to prospective customers.
• Generate qualified leads and schedule appointments for the sales team.
• Follow up with existing and potential customers.
• Maintain accurate records of customer interactions in the CRM or database.
• Achieve daily, weekly, and monthly calling and lead generation targets.
• Address customer queries and resolve basic concerns.
• Build and maintain positive customer relationships.
• Coordinate with internal teams to ensure timely customer support.
• Required QualificationsHigher Secondary (12th Pass), Diploma, or Bachelor's Degree in any discipline.
• Previous experience in telecalling, customer service, telesales, or BPO is preferred.
• Freshers with excellent communication skills are also welcome to apply.
• Required SkillsExcellent verbal communication skills.
• Strong interpersonal and listening skills.
• Basic computer knowledge (MS Office, email, CRM systems).
• Ability to persuade and negotiate effectively.
• Good time management and organizational skills.
• Ability to work independently and as part of a team.
• Target-oriented and self-motivated.
• Preferred QualificationsExperience in sales or customer support.
• Knowledge of CRM software.
• Multilingual communication skills are an added advantage.
• Working HoursFull-time
• Day Shift
• SalaryCompetitive salary with performance-based incentives.
• BenefitsAttractive incentive structure.
• Paid training.
• Career growth opportunities.
• Supportive work environment.
• Performance recognition and rewards.