Technical Support Engineer

Job Role: - Technical Support Engineer 

*Qualifications

Minimum education: 10th / 12th Standard / Diploma in IT

Diploma in Computer Hardware & Networking preferred

Freshers/Candidates with 6+ months of Desktop/Laptop support experience will be given preference

* Key Skills & Responsibilities

Proficient in MS Office activation, Photoshop, and Adobe Suite installation

Ability to set up wireless printers and routers

Strong skills in Laptop & Desktop diagnosis and troubleshooting (Basic L1 Level)

Demonstrate laptops and confidently explain product features to customers

Achieve assigned monthly sales and service targets

Build trust and deal with customers confidently

Ensure every Croma laptop buyer is informed about Zip Services and actively promote relevant service packages

🕒 Work Schedule

Shift Timing: 12:30 PM – 8:30/9:00 PM

Working Days: Saturdays & Sundays are mandatory

Weekly off available between Monday – Friday

Store remains open on festival days; compensatory leave will be provided later.