Team Leader

Job Summary

We are looking for a dynamic and result-oriented Insurance Sales Team Leader to lead, motivate, and manage a team of insurance telecallers. The ideal candidate will be responsible for driving sales performance, achieving business targets, coaching team members, and ensuring high-quality customer interactions.

Key Responsibilities

• Lead and supervise a team of insurance sales executives/telecallers.
• Set daily, weekly, and monthly sales targets and ensure they are achieved.
• Monitor team performance through regular reviews and performance reports.
• Motivate and coach team members to improve productivity and sales conversions.
• Conduct product training, sales coaching, and skill development sessions.
• Handle escalated customer queries and resolve issues professionally.
• Monitor call quality and ensure compliance with company policies and regulatory guidelines.
• Prepare and submit daily, weekly, and monthly sales reports to management.
• Recruit, train, and onboard new team members when required.
• Develop sales strategies and action plans to improve team performance.
• Maintain discipline, attendance, and productivity within the team.
• Collaborate with management to achieve organizational sales objectives.

Required Qualifications

• Bachelor's degree in any discipline.
• Minimum 2–4 years of experience in insurance sales or telecalling.
• At least 1–2 years of experience in a Team Leader or Supervisory role.
• Experience in Life, Health, or General Insurance sales is preferred.

Required Skills

• Strong leadership and people management skills.
• Excellent communication skills in Tamil and English (additional languages are an advantage).
• Proven ability to achieve and exceed sales targets.
• Strong coaching, mentoring, and motivational abilities.
• Good negotiation and objection-handling skills.
• Basic knowledge of MS Excel, Word, and CRM software.
• Strong analytical and reporting skills.
• Ability to work under pressure in a target-driven environment.
• Good problem-solving and decision-making skills.
• Key Performance Indicators (KPIs)Team sales target achievement.
• Individual and team conversion rates.
• Daily productivity and call monitoring.
• Customer satisfaction and service quality.
• Team attendance and retention.
• Training effectiveness and employee development.
• Quality compliance and adherence to company processes.

What We Offer

• Competitive fixed salary.
• Attractive performance-based incentives.
• Leadership development and career growth opportunities.
• Ongoing product and sales training.
• Friendly and supportive work environment.
• Recognition and rewards for outstanding performance.

Preferred Candidate Profile

• Positive attitude with strong leadership qualities.
• Self-motivated and target-oriented.
• Ability to inspire and develop a high-performing sales team.
• Excellent organizational and time management skills.
• Passionate about sales, customer service, and team success.