Senior IT Helpdesk Associate

Sr. Assoc-IT Helpdesk

Company Description

Sutherland is seeking a reliable and detail-oriented person to join us as Associate Professional Accountant. We are a group of driven and hard-working individuals. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you!  

Job Description

Job Description

Ability to retain and apply knowledge gained during the training
a. Answer phone to respond any customer queries 
b. Knowledge of client Policies & Procedures
c. Assist customer's on Technical inquiries 
d. Asks customer "Discovery" questions to fully understand their needs and issues before offering a solution
e. Project a professional company image through phone & email interaction
f. Provide customers with product and service information
g. Provide assistance with regarding to customer service issues as well like troubleshooting, installation of the product etc..,
h. Transfer customer calls to the appropriate department if required
i. Escalate the call to the next level if required

Qualifications

Any Graduate / Higher Secondary / 3 years Diploma

Additional Information

All your information will be kept confidential according to EEO guidelines.

Experience Level

Senior Level