Senior User Support Specialist

Senior Specialist - User Support - Global Service Centre

Description

• Provide technical support, training, and guidance to internal users on the user of technology systems, including troubleshooting hardware, software issues. 

• Maintain accurate documentation of all IT-related activities. 

• Respond to helpdesk tickets and provide end-user technical support to users. Actively participate in the L1/L2 Helpdesk operations. 

• Strong knowledge of Engineering specialized applications 

• Knowledge of LAN and wireless networks. 

• Monitor and troubleshoot IT systems to ensure maximum uptime and performance. 

• Ensure the security and stability of the IT environment by implementing and maintaining security protocols and disaster recovery plans. 

• Assist in the implementation of new IT systems and technologies. Participate in IT projects and provide technical expertise as needed. 

• Ability to troubleshoot complex issues. Install, configure, and maintain computer systems, and related devices/software. 

• Assessing the technological needs of the company and recommending solutions. 

• Strong technical knowledge and Hands-on experience on different desktops, workstations, laptops, network printers, other hardware deployment. 

• Must have knowledge of Microsoft Cloud technologies. 

• Excellent problem-solving and analytical skills. 

• Ability to quickly learn new or unfamiliar technologies and products, independently using documentation and online resources. 

• Certifications in relevant technologies are a plus. • Practical knowledge is mandatory. 

Reporting to : Senior IT Engineer (Dubai)

Experience Level

Senior Level