Sales Support Executive

Business Development Executive / Customer support Executive - 1 

Company: Home Board Storage (HBS)

Location: Chennai, Tamil Nadu

Employment Type: Full-Time

Experience: 2–5 Years

Department: Sales & Customer support

Reporting To: Assistant Sales Manager

About Home Board Storage (HBS)

Home Board Storage (HBS) is one of South India's rapidly growing self-storage and warehouse service providers, offering secure household, business, vehicle, and document storage solutions. With over 30 years of industry expertise, HBS serves customers through professional warehousing, technology-enabled inventory management, doorstep pickup & delivery, and exceptional customer support.

As we expand across Chennai and Bangalore, we are looking for passionate professionals who enjoy interacting with customers and closing sales.

Position Overview

We are looking for a motivated and customer-focused Customer Sales Executive who can convert enquiries into customers while providing an outstanding customer experience. The ideal candidate should have strong communication skills, confidence in handling inbound leads, and the ability to understand customer requirements before recommending suitable storage solutions. The sales happen through phone calls, WhatsApp, email, and customer follow-ups.

Key Responsibilities

Customer Sales

Handle inbound customer enquiries from website, Google, IndiaMART, social media, WhatsApp, and phone calls.

Understand customer storage requirements and recommend suitable storage plans.

Explain HBS services, pricing, warehouse process, safety features, and pickup & delivery process.

Generate quotations and follow up until conversion.

Maintain excellent customer relationships throughout the sales journey.

Lead Management

Contact new enquiries promptly.

Perform regular follow-ups with prospective customers.

Maintain accurate customer information in CRM.

Ensure every enquiry receives timely updates.

Sales Conversion

Achieve monthly sales and conversion targets.

Customer Coordination

Coordinate with Operations Team for scheduling pickups.

Coordinate with Billing Team for invoice generation.

Update CRM after every interaction.

Prepare quotations and customer documentation.

Ensure complete KYC and customer information.

Required Skills

Excellent communication in English and Tamil

Customer handling experience

Good telephone etiquette

Professional email writing

Ability to build trust with customers

Positive attitude and ownership mindset

Technical Skills

MS Excel

MS Word

CRM software (preferred)

Preferred Experience

Eligibility

Graduate in any discipline

2–5 years of customer sales experience

Strong communication skills

Immediate joiners preferred

We are looking for someone who :

Loves talking to customers.

Takes ownership of enquiries.

Is proactive and self-driven.

Can work in a fast-growing startup environment.

Is eager to grow into future leadership roles.

Key Performance Indicators (KPIs)

Monthly lead response time

Lead-to-customer conversion %

Monthly sales target achievement

Customer satisfaction score

Follow-up completion rate

Revenue generated

Customer review generation

CRM update accuracy

Why Join HBS ?

Be part of one of South India's fastest-growing storage companies.

Opportunity to work in a technology-driven warehousing business.

Career growth into Senior Sales Executive, Team Lead, Assistant Manager, and Sales Manager roles.

Performance-based incentives.

Supportive and collaborative work environment.

Opportunity to grow with the company's expansion across multiple cities.

Compensation

Salary: ₹15,000 – ₹28,000 per month (Based on experience)

Attractive monthly performance incentives

Annual performance appraisal