Retail Sales Executive

Job Title: Retail Sales ExecutiveDepartment: Sales / Retail Operations

Experience: 1–10 Years Job Type:

Full-Time Location: T Nagar, Tambaram, Pondy Bazzar, Nungambakkam, Kilpak, Anna Nagar, Chennai Airport, Ashok Nagar, Cathedral Rd

Job SummaryWe are looking for an enthusiastic and customer-focused Retail Sales Executive to drive store sales, deliver excellent customer service, and maintain effective store operations. The candidate should have strong communication and selling skills with the ability to achieve sales targets.

• Key Responsibilities
• Welcome customers and understand their needs and preferences.
• Explain product features, benefits, pricing, and offers.
• Achieve daily, weekly, and monthly sales targets.
• Generate sales through upselling and cross-selling.
• Maintain excellent customer relationships and customer satisfaction.
• Ensure proper product display, merchandising, and stock availability.
• Maintain store cleanliness and visual merchandising standards.
• Handle customer queries, complaints, and returns professionally.
• Coordinate with the store team for inventory management and replenishment.
• Maintain accurate billing and sales records.
• Follow company policies, procedures, and retail standards.

• Required Skills
• Good verbal communication and interpersonal skills.
• Strong customer service orientation.
• Sales negotiation and convincing skills.
• Product knowledge and presentation skills.
• Ability to achieve sales targets.
• Basic computer and POS billing knowledge.
• Teamwork and problem-solving abilities.

• Qualification & Experience
• Minimum 12th pass / Graduate.
• 1–3 years of experience in retail sales preferred.
• Freshers with good communication and selling skills can also apply.

Key Performance Indicators (KPIs)

Monthly sales target achievement.

• Conversion ratio.
• Average transaction value (ATV).
• Units per transaction (UPT).
• Customer satisfaction.
• Upselling and cross-selling performance.
• Attendance and store discipline.