Receptionist Cum Telecaller

Responsibilities and Duties:

•  Welcomes and greets all patients and visitors, in person or over the phone

•  Answers the phone while maintaining a polite, consistent phone manner using proper  telephonic etiquette

•  Responsible for keeping the reception area clean and organized.

•  Registers new patients and updates existing patient demographics by collecting detailed patient information including personal and financial information

•  Facilitates patient flow by notifying the provider of patients' arrival, being aware of delays, and communicating with patients and clinical staff

•  Responds to inquiries by patients, prospective patients, and visitors in a courteous manner

•  Keeps medical office supplies adequately stocked by anticipating inventory needs, placing orders, and monitoring office equipment

•  Protects patient confidentiality, making sure protected health information is secured by not leaving PHI (Patients Health Information) in plain sight and logging off the computer before leaving it unattended.

•  Train the new recruits with the existing staff.

•  To Send the Daily/Weekly/monthly report to the Management with regard to Statistics growth of the department and organization.

•  Patient Registration

•  Patient Billing

•  Guiding the Patient

•  Patient / Doctor Co-ordination

•  Make sure Patient waiting time is less

•  Collect feedback from the patient

•  Work on the feedback received

•  If the patient brings a problem to the receptionist, it should be addressed immediately appropriate

•  Any other responsibility assigned by the management is to be carried out.