IT TECHNICIAN

1. JOB SUMMARY

The IT Technician is responsible for maintaining the company’s IT infrastructure, including computers, printers, networking systems, CCTV systems, biometric attendance devices, and software applications. The role ensures smooth IT operations across the jewellery manufacturing facility, office, and operational areas.

2. KEY RESPONSIBILITIES

A. Hardware and System Maintenance

·  Install, configure, and maintain desktop computers, laptops, printers, scanners, and other IT equipment.

·  Troubleshoot hardware, software, operating system, and peripheral-related issues.

·  Perform preventive maintenance and maintain IT asset allocation, inventory, and service records.

B. Network and Internet Support

·  Maintain LAN, Wi-Fi, routers, switches, and internet connectivity.

·  Troubleshoot network issues and coordinate with internet service providers.

·  Support network security, file sharing, and network printer configuration.

C. CCTV and Security Systems

·  Check the operational status of CCTV cameras, DVR/NVR systems, and recording facilities.

·  Troubleshoot camera connectivity and recording issues; coordinate repairs with vendors.

·  Maintain confidentiality of CCTV footage and ensure access is limited to authorized personnel.

D. Attendance and Access Control Systems

·  Maintain biometric/RFID attendance devices, including ESSL devices and related software.

·  Troubleshoot punching, connectivity, and data synchronization issues.

·  Coordinate with HR for employee enrolment, attendance data extraction, and system configuration.

E. Software and Data Management

·  Install and update authorized software, antivirus applications, and operating systems.

·  Provide technical support for ERP, inventory, jewellery manufacturing, CAD-related systems, and business applications.

·  Assist with data backup, restoration, and basic system recovery; manage user accounts and access permissions.

F. IT Support and Documentation

·  Respond to employee IT support requests and resolve issues within agreed timelines.

·  Maintain records of complaints, service requests, repairs, and preventive maintenance.

·  Coordinate with external IT vendors and guide employees on basic IT usage and cybersecurity.

G. Information Security and Confidentiality

·  Protect company information, employee records, production data, and business information.

·  Prevent unauthorized access and follow company policies on passwords, data security, and software licensing.

·  Report suspected malware, data loss, or security incidents promptly to the reporting manager.

3. EDUCATIONAL QUALIFICATION

·  Diploma or Bachelor’s Degree in Information Technology, Computer Science, Computer Hardware and Networking, or equivalent.

·  Relevant technical certifications will be an added advantage.

4. EXPERIENCE

·  Minimum 2–3 years of experience in IT support, hardware maintenance, and networking.

·  Manufacturing or industrial experience is preferred.

·  Hands-on experience with CCTV, biometric attendance systems, printers, and network troubleshooting is desirable.

5. REQUIRED TECHNICAL SKILLS

·  Windows installation, configuration, and troubleshooting; computer hardware and peripheral maintenance.

·  LAN, Wi-Fi, TCP/IP, routers, switches, and network printer configuration.

·  CCTV, DVR/NVR, IP camera troubleshooting, biometric attendance systems, and ESSL software.

·  Antivirus, backup and recovery basics, IT asset management, and user access control.

·  Basic knowledge of ERP systems and jewellery CAD applications is an advantage.

6. KEY COMPETENCIES

·  Strong troubleshooting and problem-solving skills; good communication and employee support.

·  Ability to prioritize technical issues, minimize downtime, and maintain accurate records.

·  Attention to detail, confidentiality, and willingness to support operations across departments or shifts when required.

7. KEY PERFORMANCE INDICATORS (KPIs)

·  Timely resolution of IT support requests and minimal downtime of computers, networks, CCTV, and attendance systems.

·  Completion of preventive maintenance, backups, and software updates as scheduled.

·  Accuracy of IT asset inventory and service records.

·  Compliance with company IT security and confidentiality policies.

8. GENERAL RESPONSIBILITIES

·  Follow company rules, workplace discipline, and applicable safety procedures.

·  Maintain confidentiality of all company information.

·  Perform other IT-related duties assigned by the reporting manager.