IT Executive

Job Description – IT Executive - Female Only

Company: Murugan Idli

Location: Murugan idli shop North usman Road, Corporate Office, T. Nagar, Chennai

Department: Information Technology (IT)

Designation: IT Executive

Experience: Freshers / 1–2 Years

Salary: ₹18,000 – ₹20,000 per month

Job Summary

We are looking for a responsible and proactive IT Executive to provide basic IT support to our branches and corporate office. The candidate will be responsible for handling support calls, maintaining IT records, monitoring CCTV compliance, managing support tickets, and coordinating with branch teams to resolve non-technical IT-related issues.

Key Responsibilities

• Help Desk Support: Handle incoming calls from branches and corporate office regarding IT-related queries and support requirements.
• Asset Management: Maintain and update the IT Asset Management System, including tracking and recording company IT assets.
• Ticket Management: Raise, monitor, follow up, and ensure timely closure of support tickets.
• Customer Review Management: Monitor and handle customer reviews and feedback received through online platforms.
• CCTV Monitoring: Regularly monitor CCTV cameras across branches and ensure compliance with company requirements.
• Social Media Maintenance: Assist in maintaining and updating the company's social media platforms.
• IT Support: Handle basic non-technical IT-related issues and coordinate with the concerned teams for resolution.
• Coordination: Follow up with Branch Managers and corporate teams to ensure pending issues are resolved on time.
• Administrative Support: Perform other IT-related and operational support activities as assigned by management.

• Required Skills & Qualifications: Basic computer knowledge and MS Office skills.
• Good verbal and written communication skills.
• Ability to handle telephone calls and coordinate with multiple branches.
• Basic understanding of IT systems, CCTV monitoring and ticketing systems.
• Good follow-up and problem-solving skills.
• Ability to maintain records and documentation.
• Willingness to learn and handle multiple responsibilities.
• Educational Qualification: BCA and IT Related Field
• Candidates with Computer Science / IT backgrounds will be preferred.
• Preferred Candidate Profile: Female Freshers or Female candidates with 1–2 years of experience.
• Candidates with helpdesk, customer support, IT coordination or administrative experience will be preferred.
• Should be proactive, responsible and good at multitasking.

Work Location: ( https://share.google/49bXRXh577rsAjHuP )Murugan Idli Corporate Office, T. Nagar, Chennai.

Interested candidates can share their updated resumes with:

• Email: hrsupport@muruganidlishop.com
• Contact: 7338996777