Field Service Technician ACT Fibernet

Scopehr Services

Chennai

₹15,000 - ₹16,000 monthly

Fixed

₹15000 - ₹16000

Earning Potential

₹16,000

Field Job

Full Time

Any experience

No English Required

Job Details

Interview Details

Job highlights

6 applicants

Job Description

  1. Role of a Field Service Technician in Wi-FiInstallation and Setup:
  • Field service technicians are responsible for installing Wi-Fi networks in various settings, including homes, offices, and public spaces.
  • This involves setting up routers, access points, and any necessary hardware to ensure robust and reliable internet connectivity.
  1. Troubleshooting and Repair:
  • Technicians diagnose and resolve issues related to Wi-Fi connectivity, including poor signal strength, slow internet speeds, and network outages.
  • They use specialized tools and software to identify problems, which may include interference from other devices or physical obstructions.
  1. Configuration:
  • They may need to configure network settings for optimal performance, secure the network (implementing encryption protocols), and customize settings according to user needs.
  • This can include configuring guest networks, parental controls, and more.
  1. Testing and Validation:
  • After installation or repairs, technicians conduct tests to ensure the Wi-Fi network operates correctly and meets performance standards.
  • They might use tools to measure signal strength and speed at various points within the coverage area.
  1. Customer Education:
  • Field service technicians often educate customers on how to use their Wi-Fi systems effectively, including managing devices, troubleshooting common issues, and optimizing placement of routers and extenders.
  1. Documentation:
  • Proper documentation of the work performed, including configurations made, issues resolved, and customer interactions, is essential for maintaining quality service and for future reference.
  1. Upgrades and Maintenance:
  • Keeping the network up-to-date with the latest technology and security protocols is a vital part of a technician's role.
  • This may involve recommending hardware upgrades, firmware updates, or implementing new technologies like mesh networks.
  • Skills Needed:Technical Knowledge: Understanding of networking concepts (TCP/IP, LAN/WAN, DHCP), Wi-Fi standards (802.11a/b/g/n/ac/ax), and security protocols.
  • Problem-solving Skills: Ability to diagnose issues and implement solutions effectively.
  • Customer Service: Strong communication and interpersonal skills to interact with customers and explain technical concepts in an understandable way.
  • Tools Proficiency: Familiarity with tools for network analysis and installation, such as spectrum analyzers and Wi-Fi heat mapping software.


Job role

Department

Maintenance Services

Role / Category

DTH Technician

Employment type

Full Time

Shift

Day Shift

Job requirements

Experience

Any experience

Education

10th or Below 10th

English level

No English Required

Gender

Male

About company

Name

Scopehr Services

Address

Chennai, Tamil Nadu, India

Job posted by Scopehr Services

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