Field Service Engineer

Laptop Hardware Engineer – Field Onsite Support

We are looking for a proactive and technically skilled Hardware Engineer to provide onsite IT support for desktops and laptops at customer locations. The candidate should be comfortable traveling to client sites, diagnosing hardware/software issues, and ensuring quick resolution with excellent customer service.

Key Responsibilities:

• Utilize mobile applications to mark service locations, record issues, and update troubleshooting details.
• Troubleshoot computer and IT-related issues and identify the root cause effectively.
• Replace faulty hardware components such as RAM, HDD/SSD, SMPS, motherboard, keyboard, and other peripherals.
• Maintain a professional and cordial relationship with users at customer locations.
• Adhere to standard operating procedures (SOPs) and service guidelines.
• Provide timely onsite support and ensure proper issue resolution.

Preferred Qualifications

* Diploma / Degree in Computer Science, IT, Electronics, or related field.

* Certification in hardware/networking is an added advantage.

* Two-wheeler and valid driving license preferred.