Data Entry Operator

JOB DESCRIPTION – PROCESS EXECUTIVE / DATA ENTRY OPERATOR [ ANY GOVERNMENT DEPARTMENT ON CONTRACT BASIS ]

Job Location: Chennai

Position: Process Executive – Data Entry Operator

Employment Type: Contract / Outsourcing

Work Environment: Monitoring & Control / Call Centre Operations

Job ResponsibilitiesThe Process Executive / Data Entry Operator will be responsible for:

• Receiving and attending calls, complaints and grievances from consumers/public through telephone and other available modes.
• Serving as a central point for receiving and processing different types of complaints, irrespective of their nature, source or mode.
• Recording complaints accurately and routing them to the appropriate destination/concerned section for necessary action.
• Scanning and attaching relevant documents/images wherever required and storing the information in the database.
• Performing data entry, documentation and maintenance of complaint records.
• Maintaining a proper log of complaints using the software provided for the work.
• Updating the status of complaints and maintaining complete and accurate records.
• Generating daily reports containing area-wise complaint details and the status of complaints.
• Preparing and furnishing weekly reports in the prescribed format.
• Maintaining and updating the complaint database.
• Maintaining and storing electronic correspondence (e-correspondence) systematically for future retrieval, analysis, review and queries.
• Handling public/consumer calls courteously and professionally, including difficult or rude callers.
• Maintaining complete confidentiality and secrecy of the work and information handled.

EligibilityQualification: Any Degree

Experience: Minimum 2 years of any work experience

Age Limit: Below 35 years

Computer Skills: Good knowledge of computer applications, data entry and typing

Language Skills: Fluency in English, Tamil and regional language, as applicable. 

Shift Timings The work operates:

• 1st Shift: 6:00 AM – 2:00 PM
• 2nd Shift: 2:00 PM – 10:00 PM
• Night Shift: 10:00 PM – 6:00 AM

Work Location: Chennai.