Data Entry Operator

### Key Responsibilities

*1. Customer & Technician Coordination*

- Act as the communication bridge between customers and service technicians.

- Receive customer calls and understand their service requirements.

- Coordinate service appointments and assign or communicate job details to technicians.

- Inform customers about appointment schedules, service updates and delays.

- Follow up with technicians to check job status and completion.

- Communicate professionally with customers in Tamil and Hindi.

*2. Service Operations*

- Register customer complaints and service requests in the system.

- Maintain daily service call records and technician work updates.

- Track pending, completed and follow-up service calls.

- Collect customer feedback after service completion.

- Escalate unresolved complaints or customer concerns to the concerned person.

*3. Office Administration*

- Handle routine office activities and maintain proper records.

- Prepare and update Excel sheets, Word documents and service reports.

- Manage emails, internet-based work and online portals.

- Maintain customer details, technician records and service documents.

- Assist with attendance, daily reports, basic data entry and other administrative tasks.

- Support management with day-to-day operational requirements.

### Required Skills & Qualifications

- Any degree; candidates from any stream can apply.

- Must be fluent in *Tamil and Hindi*.

- Basic to good computer and system knowledge.

- Working knowledge of MS Excel, MS Word, email and internet usage.

- Good communication and coordination skills.

- Ability to manage multiple tasks and maintain accurate records.

- Responsible, organised, willing to learn and able to work as part of a team.

### Who Can Apply?

- Freshers with good computer knowledge and communication skills are welcome.

- Experienced candidates with administration, customer support, telecalling or operations experience may also apply.

- Candidates with a positive attitude and willingness to learn will be preferred.

### What We Expect

The ideal candidate should be comfortable speaking with customers, coordinating with field technicians, updating computer records and taking responsibility for daily office operations.

*This role is not limited to reception or data entry.* The selected candidate will actively support customer coordination, service tracking and overall office operations.