Customer Support Manager
Santa Events And Exhibitions Pvt. Ltd.
Customer Support Manager
Santa Events And Exhibitions Pvt. Ltd.
Nungambakkam, Chennai
₹65,000 - ₹75,000 monthly
Fixed
₹65000 - ₹75000
Earning Potential
₹75,000
Work from Office
Full Time
Min. 5 years
Good (Intermediate / Advanced) English
Job Details
Interview Details
Job highlights
30 applicants
Benefits include: PF, Health Insurance
Job Description
Experience: 5 - 12 years
Location: Nungabakkam, Chennai
Industry: Telecom / ISP / Broadband / Customer Support Operations
Salary: Upto 9 lpa
Key Responsibilities:
- Leadership & Operations
- Customer Escalation Management
- Performance & KPI Management
- Quality & Process Compliance
- MIS & Reporting - Advanced Excel
Preferred Experience:
* 5–12 years of experience in Telecom, ISP, Broadband or Customer Support Operations.
* Minimum 3–5 years of experience managing large customer support teams.
* Experience handling Backend Operations, Live Support Channels and Field Service teams.
* Strong exposure to customer experience, technical support and operational excellence initiatives.
Job role
Work location
Nungambakkam, Chennai, Tamil Nadu, India
Department
Customer Support
Role / Category
Customer Support - Operations
Employment type
Full Time
Shift
Day Shift
Job requirements
Experience
Min. 5 years
Education
Graduate
Skills
Advanced MS Excel, Backend operations, Team handling, Customer service management
English level
Good (Intermediate / Advanced) English
Regional language
Fluent in speaking Tamil, Hindi
Age limit
25 - 40 years
Gender
Male
About company
Name
Santa Events And Exhibitions Pvt. Ltd.
Address
Nungambakkam, Chennai, Tamil Nadu, India
Job posted by Santa Events And Exhibitions Pvt. Ltd.
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