Customer Support Executive

Role Summary:

The Customer Support Executive is responsible for handling customer queries, providing accurate information, resolving issues efficiently, and ensuring a positive customer experience through timely and professional support.

Key Responsibilities:

• Handle inbound and outbound customer calls, emails, and chats

• Understand customer requirements and provide appropriate solutions

• Resolve complaints and escalate issues when necessary

• Maintain accurate records of customer interactions

• Follow company policies and service standards

• Coordinate with internal teams for quick issue resolution

• Ensure customer satisfaction and build long-term relationships