Customer Service Executive

Key Responsibilities

• Handle customer inquiries through email, chat, or in person.
• Respond to customer queries and provide accurate information about products and services.
• Resolve customer complaints professionally and escalate issues when necessary.
• Maintain customer records and update information in the CRM system.
• Coordinate with internal departments to ensure timely resolution of customer requests.
• Follow up with customers to ensure satisfaction and service quality.
• Process logistics requests, orders, and service-related documentation.
• Prepare daily reports and maintain accurate documentation.