Customer Relations Officer
Shaadi.Com
Customer Relations Officer
Shaadi.Com
Thyagaraya Nagar, Chennai
₹15,000 - ₹32,000 monthly*
Fixed
₹15000 - ₹22000
Average Incentives*
₹10,000
Earning Potential
₹32,000
You can earn more incentive if you perform well
Work from Office
Full Time
Min. 6 months
Good (Intermediate / Advanced) English
Job Details
Interview Details
Job highlights
43 applicants
Benefits include: Flexible Working Hours, Health Insurance, 5 working days
Job Description
- Role & ResponsibilitiesBuild and maintain strong relationships with existing customers to ensure high customer satisfaction.
- Drive customer retention and membership renewals by understanding customer needs and offering suitable solutions.
- Proactively connect with customers through calls and follow-ups to enhance their overall experience.
- Resolve customer queries and concerns promptly while ensuring excellent service.
- Achieve monthly retention and renewal targets.
- Maintain accurate customer records and update all interactions in the CRM system.
- Coordinate with internal teams to ensure seamless customer support and issue resolution.
- Preferred Candidate ProfileMinimum 1+ years of experience in Customer Retention, Renewals, Relationship Management, or Customer Success.
- Excellent communication and interpersonal skills.
- Mandatory Languages: English, Tamil, and either Telugu or Malayalam.
- Strong negotiation and persuasion skills with a customer-centric approach.
- Target-driven and capable of managing customer relationships effectively.
- Basic knowledge of CRM tools and MS Office.
- Willing to work from the T. Nagar, Chennai office.
- Comfortable working in a Day Shift.
- 2 rotational week-offs.
- Job DetailsRole: Relationship Manager
- Company: Shaadi.com
- Location: T. Nagar, Chennai
- Experience: 1+ Years
- Shift: Day Shift
- Week Offs: 2 Rotational Week Offs
- Languages Required: English + Tamil + (Telugu or Malayalam) – Mandatory
Job role
Work location
Prashant Gold Towers, North Usman Road, T. Nagar, Chennai, Tamil Nadu, India
Department
Customer Support
Role / Category
Customer Support - BPO / Voice / Blended
Employment type
Full Time
Shift
Day Shift
Job requirements
Experience
Min. 6 months
Education
12th Pass
Skills
Domestic BPO, Retention, Policy Renewals, Voice Process
English level
Good (Intermediate / Advanced) English
Gender
Any gender
About company
Name
Shaadi.Com
Address
Prashant Gold Towers, North Usman Road, T. Nagar, Chennai, Tamil Nadu, India
Job posted by Shaadi.Com
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