Business Associate

·        Requirement Briefing :

Passionate young male prospect with friendly and tactful personality for taking charge of Assistant Branch Head position, must determine the causing of low productivity, probably familiar with the three C's on repair orders — Condition, Cause and Correction — which are a necessity to complete a repair order correctly, as well as a warranty claim submission.

Acts as liaison between customers and service department by communicating with customers regarding vehicle problems and repair timeline, and expressing customer concerns to service department. Displays exemplary customer service skills and a sales-minded attitude.

·        JOB DESCRIPTION :

u Consulting with mechanics regarding necessary repairs and possible alternatives to expensive repairs.

u Answering questions about service outcomes and scheduling and booking appointments, vehicle drop-off, and vehicle pick-up

u should have excellent customer service, interpersonal, and communication skills

u Should also have a strong understanding of automotive technology and of the automotive industry.

u Proficiency with industry-specific software.

u Providing customers with information and advice on warranty protections, potential cost savings, and the advantages of trading in versus fixing their car.

u Managing and overseeing the dealership's workflow and schedule

u Liaising with service technicians about parts ordering and ensuring parts are available when needed.

u Displays extensive knowledge about products and services

u Ensures customer vehicle is finished on time and details for customer services rendered and costs for those services, ensuring satisfaction at every step of interaction

Skills REQUIRED:

u Achieve growth and hit sales targets by successfully managing the sales team

u Being able to work in a team.

u Excellent communication and writing skills.

u Ability to remain calm under pressure.

u Friendly and tactful personality.

u Good timekeeping.

u Open minded attitude.

u Being able to handle complaints and difficult situations.

u Willing to relocate to any of our branches across Tamil Nadu

Sales representative or sales manager, in Automobile or any field Sales mandatory