Back Office Executive

Job Title: Back Office Executive (Customer Support & Accounts)

Job Type: Full-Time

Location: City Park, Sipcot IT Park, Chennai

Industry: Hostel / Accommodation Services

Job Overview: We are hiring a proactive Back Office Executive to handle customer enquiries, convert bookings, and manage basic accounting tasks. This is ideal for someone who is organized, communicative, and comfortable handling both customer interaction and backend operations.

Key Responsibilities:

• Act as the first point of contact for all hostel enquiries (calls, WhatsApp, etc.)
• Explain hostel facilities clearly and convert enquiries into confirmed bookings
• Maintain professional and friendly communication with customers
• Handle daily bookkeeping, including updating income, expenses, and payment records
• Ensure accurate and timely financial entries
• Support hostel operations through various back-office and administrative tasks
• Take initiative to improve processes and ensure smooth day-to-day operations

Required Skills & Qualifications:

• Fluency in Tamil (Mandatory)
• Good communication skills in Hindi and English
• Telugu language proficiency is preferred
• Basic knowledge of accounting / bookkeeping
• Strong organizational and multitasking abilities
• Ability to work independently in a remote setup
• Proactive and responsible work attitude

Preferred Candidate Profile:

• Prior experience in customer support / telecalling / sales
• Familiarity with accounting tools/software is an advantage
• Comfortable handling both customer-facing and backend responsibilities

What We Offer:

• Opportunity to work in a growing hospitality business
• Multi-functional role with exposure to customer service, sales, and operations