Application Technical Support Specialist

Application Tech Support Practitioner

Project Role : Application Tech Support Practitioner
Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.
Must have skills : AWS Architecture
Good to have skills : NA
Minimum 5 year(s) of experience is required
Educational Qualification : 15 years full time education

Summary:
As an Application Tech Support Practitioner, a typical day involves serving as the continuous point of contact between the client and the application or system. This role is dedicated to maintaining high standards of quality by utilizing excellent communication to ensure seamless operation of advanced systems. The practitioner carefully identifies client issues and applies thorough understanding of the product to design effective solutions, ensuring smooth and reliable system performance throughout the day.

Roles & Responsibilities:
- Expected to be an SME, collaborate and manage the team to perform.
- Responsible for team decisions.
- Engage with multiple teams and contribute on key decisions.
- Provide solutions to problems for their immediate team and across multiple teams.
- Coordinate cross-functional efforts to align technical support with client needs and organizational goals.
- Mentor junior team members to enhance their technical capabilities and problem-solving skills.
- Continuously monitor system performance and proactively identify areas for improvement.

Professional & Technical Skills:
- Must To Have Skills: Proficiency in AWS Architecture.
- Strong knowledge of cloud infrastructure design and deployment best practices.
- Experience in troubleshooting complex application and system issues within cloud environments.
- Ability to design scalable and secure cloud solutions tailored to client requirements.
- Familiarity with automation tools and scripting to streamline operational tasks.
- Excellent problem-solving skills with a focus on root cause analysis and resolution.

Additional Information:
- The candidate should have minimum 5 years of experience in AWS Architecture.
- This position is based at our Chennai office.
- A 15 years full time education is required.