SHOWROOM ADMIN

Job Summary

The Furniture Showroom Administrator is responsible for managing the day-to-day administrative and coordination activities of the showroom. The role involves customer coordination, sales order processing, billing support, inventory records, vendor communication, delivery coordination, and maintaining accurate showroom documentation.

Key Responsibilities

• Manage daily showroom administration and office activities.
• Welcome customers and provide basic assistance or direct them to the appropriate sales executive.
• Prepare and maintain quotations, sales orders, invoices, receipts, and other documents.
• Enter customer orders accurately into the company system.
• Coordinate with the sales, warehouse, accounts, and delivery teams.
• Maintain customer records, order status, payment details, and delivery information.
• Follow up on pending customer payments and documentation.
• Coordinate furniture deliveries and installations with customers and logistics teams.
• Maintain inventory and showroom stock records and report discrepancies.
• Coordinate with suppliers regarding purchase orders, product availability, and delivery schedules.
• Handle customer calls, WhatsApp messages, emails, and general enquiries.
• Maintain showroom records, files, reports, and daily administrative documentation.
• Prepare daily/weekly sales and operational reports for management.
• Assist the showroom manager with scheduling, staff coordination, and other administrative tasks.
• Ensure showroom administrative processes are followed accurately and efficiently.
• Handle customer complaints or service requests professionally and escalate issues when required.

Required Skills & Qualifications

• Bachelor's degree or diploma in Administration, Commerce, Business Management, or a related field.
• 1–3 years of experience in showroom, retail, furniture, interiors, or office administration preferred.
• Good knowledge of MS Excel, Word, email, and basic computer applications.
• Experience with billing, inventory, CRM, or ERP software is an advantage.
• Good communication and customer-service skills.
• Strong attention to detail and accuracy.
• Good organizational and follow-up skills.
• Ability to coordinate with multiple departments and meet deadlines.
• Professional and courteous approach when dealing with customers and suppliers.

Key Performance Indicators (KPIs)

• Accuracy of sales orders, invoices, and customer records.
• Timely coordination of deliveries and installations.
• Accuracy of inventory and administrative records.
• Customer response and follow-up time.
• Timely submission of reports.
• Reduction of order-processing and documentation errors.