Customer Support Executive
Joyalukkas India Limited
Customer Support Executive
Joyalukkas India Limited
Thyagaraya Nagar, Chennai Region
₹22,000 - ₹26,500 monthly
Fixed
₹22000 - ₹26500
Earning Potential
₹26,500
Work from Office
Full Time
Any experience
Basic English
Job Details
Walk-in Details
Job highlights
Walk-in interview
Date: 27 May 2026 - 09 Jun 2026 | Time: 10.00 am - 12.30 pm...See details
Urgently hiring
161 applicants
Benefits include: Annual Bonus, PF, Health Insurance, ESI (ESIC), Food/Meals, Accommodation
Job Description
- Inbound Support: Handling customer queries, feedback, online order status requests, and service-related concerns professionally.
- Outbound Campaigns: Contacting existing and potential customers to inform them about new jewelry collections, promotional offers, gold advance schemes, and festive discounts.
- Loyalty Program Management: Assisting with customer reward initiatives, updating membership profiles, and managing points or tier benefits.
- CRM Data & Maintenance: Accurately logging and updating customer interaction histories, purchase preferences, and contact information into the company database.
- Showroom & Sales Coordination: Passing high-intent leads and customer inquiries to specific regional showrooms to ensure seamless service and drive conversions.
- Escalation Handling: Managing customer complaints politely, troubleshooting issues, and routing complex problems to higher management or relevant departments.
Job role
Work location
Joyalukkas Jewellery - Chennai, No.39, Prasanth Gold Tower, North Usman Road, T. Nagar, Chennai, Tamil Nadu, India - 600017 Thyagaraya Nagar, Chennai Region
Department
Customer Support
Role / Category
Customer Support - BPO / Voice / Blended
Employment type
Full Time
Shift
Day Shift
Job requirements
Experience
Any experience
Education
Graduate
Skills
Good Communication Skills, Negotiation skills, Domestic BPO, Language acquisition, Voice Process
English level
Basic English
Regional language
Fluent in speaking Telugu, Tamil, Malayalam
Age limit
18 - 27 years
Gender
Female
Walk-in interview details
Apply for the job and call HR to confirm your interview
Date
27 May 2026 - 09 Jun 2026
Time
10.00 am - 12.30 pm
Other instructions
WEAR PROFESSIONAL ATTIRE WELL GROOMED CARRY HARDCOPY OF RESUME
About company
Name
Joyalukkas India Limited
Address
Joyalukkas Jewellery - Chennai, No.39, Prasanth Gold Tower, North Usman Road, T. Nagar, Chennai, Tamil Nadu, India - 600017 Thyagaraya Nagar, Chennai Region
Job posted by Joyalukkas India Limited
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