Customer Relationship Officer

Key Responsibilities:

* Maintain and develop positive relationships with customers.

* Handle customer inquiries, complaints, and service requests.

* Follow up with existing customers to ensure satisfaction.

* Provide information about products, services, and company policies.

* Identify customer needs and recommend suitable solutions.

* Coordinate with internal departments to resolve customer issues.

* Maintain customer records and update databases regularly.

* Achieve customer satisfaction and retention targets.

* Gather customer feedback and share insights with management.