Collections Executive

Responsibilities

• Handle outbound calls to customers for collections purposes.
• Maintain a professional and courteous demeanor at all times.
• Utilize banking software and CRM systems to manage customer data and interactions.
• Ensure accurate and timely updates of customer payment information.
• Resolve customer queries and provide necessary information related to payments.
• Collaborate with the team to achieve daily, weekly, and monthly collection targets.
• Identify and escalate potential payment issues or disputes to the relevant teams.
• Maintain a high level of data privacy and security, adhering to company policies.
• Stay updated with industry trends and best practices in collections and customer service.