Customer Service Representative

Job SummaryWe are seeking a friendly, professional, and customer-focused Customer Service Representative to join our team. The ideal candidate will be responsible for assisting customers, resolving inquiries and complaints, providing product and service information, and ensuring a positive customer experience.

• Key Responsibilities Respond to customer inquiries in person.
• Provide accurate information about products, services, policies, and procedures.
• Resolve customer complaints and issues promptly and professionally.
• Process orders, returns, refunds, and account updates.
• Maintain customer records and document interactions in the company system.
• Escalate complex issues to the appropriate department when necessary.
• Follow up with customers to ensure satisfaction and issue resolution.
• Meet performance metrics such as response time, customer satisfaction, and quality standards.
• Collaborate with team members and other departments to improve customer service processes.