Deputy Manager - Product Quality Assurance for Battery Electric Vehicles

Responsibilities & Key Deliverables

1. Field Quality Management

• Monitor and analyse field quality performance (0 MIS, 1 MIS, 3 MIS indicators) for BEV products.
• Identify top concerns, failure trends, and repeat issues from field data.
• Lead problem-solving initiatives using structured methodologies (8D, QRQC, 5 Why, Fishbone).
• Ensure timely containment, correction, and prevention actions for field issues.
• Ensure quick response to critical customer issues and escalations.
• Improve customer satisfaction through defect reduction and faster resolution.
• Support dealer/service teams with technical insights and corrective actions.
• Conduct process audits (system audits) based on field reported concern
• Focus on Dealer PDI Performance & Improve internal inspection detection

2. Product Quality Assurance

• Drive continuous improvement of product quality across BEV Models.
• Review and validate deviation approvals, and engineering changes from a field quality perspective.
• Support new product launches with field risk assessment and early-life failure analysis.
• Ensure robust feedback loop between field, plant, and design teams.

3. MIS & Data Analytics

• Prepare and publish 0/1/3 MIS dashboards with actionable insights.
• Track KPIs such as warranty, repeat failures, and customer complaints.
• Perform data-driven root cause analysis using warranty and telematics data.
• Present management reviews (APEX QCRT) with corrective action status and trend analysis.

Experience

5-8 years

Industry Preferred

OEMs

Qualifications

BE , B.Tech

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