Customer Success Manager
Bajaj Life Insurance Limited
Customer Success Manager
Bajaj Life Insurance Limited
Lakshmi Sagar, Bhubaneswar
₹22,000 - ₹102,000 monthly*
Fixed
₹22000 - ₹72000
Average Incentives*
₹30,000
Earning Potential
₹102,000
You can earn more incentive if you perform well
Work from Office
Part Time
Full Time
Any experience
No English Required
Job Details
Interview Details
Job highlights
Urgently hiring
Benefits include: Joining Bonus, Annual Bonus, PF, Flexible Working Hours, ESI (ESIC), 5 working days
Job Description
- 📝 Key Responsibilities
- 🌱 Seamless Onboarding: Guide new clients through a smooth implementation process, ensuring a quick "time-to-value" and a fantastic first impression.
- 🤝 Relationship Building: Cultivate deep, trusted relationships with key stakeholders and decision-makers across your portfolio of accounts.
- 🔁 Churn Mitigation & Retention: Identify at-risk accounts early and implement proactive retention strategies to keep churn at an absolute minimum.
- 💰 Expansion & Upsells: Partner with the sales team to identify opportunities for account expansion, feature upgrades, and contract renewals.
- 📢 Customer Advocacy: Act as the internal voice of the customer, gathering product feedback and collaborating with Product to drive innovation.
- 🎓 Education & Enablement: Conduct regular training sessions, and reviews (QBRs) to keep Employee informed about new features and best practices.
Job role
Work location
Kalpana Square, Laxmisagar, Bhubaneswar, Odisha, India
Department
Customer Support
Role / Category
Customer Support - Operations
Employment type
Full Time & Part Time
Shift
Day Shift
Job requirements
Experience
Any experience
Education
12th Pass
Skills
Team leading, Team building abilities, Team goal-setting, Team communication, Non-Voice Process, Voice Process, Non-Voice/Chat Process
English level
No English Required
Gender
Any gender
About company
Name
Bajaj Life Insurance Limited
Address
Kalpana Square, Laxmisagar, Bhubaneswar, Odisha, India
Job posted by Bajaj Life Insurance Limited
FAQs about this job
Show all