Workforce Services Analyst

Workforce Services Associate

Skill required: Workforce Dialer - Workforce Management (WFM)
Designation: Workforce Services Associate
Qualifications:Any Graduation
Years of Experience:1to 3 years
About Accenture
Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 784,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com
What would you do? You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions. You will also be responsible for closing the fault and complaints within SLA s.
What are we looking for? Attrition backfill
Roles and Responsibilities: In this role you are required to do analysis and solving of lower-complexity problems• Your day to day interaction is with peers within Accenture before updating supervisors