Junior Site Reliability Engineer

Specialist - Package Implementation

Job Description

Location - Bellandur bangalore

Contractor Junior Site Reliability Engineer ServiceNow Platform

we data drives our decisions Technology is at our core And innovation is everywhere But our company is more than datasets lines of code or AB tests Were the thrill of the first night in a new place The excitement of the next morning The friends you make The journeys you take The sights you see And the food you sample Through our products partners and people we can empower everyone to experience the world

Were a truly global ecommerce company with business operations in nearly every country and city on the planet And we want to make it easy for everyone anywhere in the world to pay for their travel or do business with our platform whenever and however its convenient for them

We are looking for a motivated and technically strong Junior Site Reliability Engineer SRE to join our ServiceNow Platform team This role will act as a critical bridge between the ServiceNow engineering teams and the broader SREInfrastructure organization ensuring platform reliability automation observability and operational excellence

The ideal candidate will have 2-4 years of handson SRE or DevOps experience and a strong foundation in Linux systems cloud infrastructure CICD tooling Kubernetesbased Java application deployments and infrastructure automation

As part of the ServiceNow Platform team you will help maintain and improve the reliability of MID Servers ACC agents integrations and supporting infrastructure while driving automation and operational efficiency across environments

Key Responsibilities

ServiceNow SRE Operations

Act as the operational bridge between ServiceNow platform teams and SREInfrastructure teams

Support and maintain ServiceNow distributed infrastructure including MID Servers ACC Agents and API integrations

Monitor platform reliability availability and performance to meet SLASLO targets

Participate in incident response troubleshooting root cause analysis RCA and remediation activities

Infrastructure Automation CICD

Build and maintain Infrastructure as Code IaC using Puppet and Terraform

Automate deployments and operational tasks using GitLab CICD pipelines

Support AWS infrastructure provisioning and lifecycle management using Terraform

Manage onpremise deployments and configuration management using Puppet

Kubernetes Application Reliability

Support Kubernetesbased service architecture for Java applications

Build deploy and troubleshoot containerized workloads in Kubernetes environments

Create and maintain Linux deployment artifacts and deployment pipelines

Ensure platform scalability resilience and operational stability

Observability Monitoring

Implement and maintain logging monitoring and ing solutions for applications and infrastructure

Build telemetry dashboards and proactive monitoring for platform health

Analyze logs and system metrics to identify operational risks and performance bottlenecks

Work with tools such as Prometheus Grafana OTel or similar observability platforms

Security Secrets Management

Manage secrets and credentials using HashiCorp Vault or equivalent secret management tools

Ensure secure access patterns and compliance with enterprise security standards

Support leastprivilege access models and infrastructure hardening initiatives

Troubleshooting Reliability Engineering

Apply common troubleshooting methodologies for distributed systems and cloudnative environments

Support production incidents involving Kubernetes Linux systems networking deployments and integrations

Identify operational toil and automate repetitive tasks

Collaborate with developers and platform teams to improve system reliability and deployment quality

Required Skills Experience

2-4 years of experience in an SRE DevOps or Platform Engineering role

Handson experience with

GitLab CICD

Puppet

Terraform

Kubernetes

Linux administration

AWS infrastructure

Experience supporting Kubernetes service architecture for Java applications

Experience managing secrets using Vault

Strong understanding of logging monitoring and ing systems

Experience building Linux deployment artifacts and deployment pipelines

Familiarity with imagebuilding pipelines and automation workflows

Knowledge of Infrastructure as Code IaC and configuration management principles

Experience troubleshooting distributed systems deployment failures and infrastructure issues

Working knowledge of Gitversion control systems

Strong analytical and problemsolving skills

Preferred Qualifications

Exposure to ServiceNow platform infrastructure such as MID Servers ACC Agents or IntegrationHub

Experience with Dockercontainer technologies

Knowledge of Python Java or Go for automation scripting