Senior Cloud and Infrastructure Support Engineer

Senior Engineer - Cloud & Infra Management

Support Engineer Azure Subscription Management Support Commerce Support

Role Summary

The Support Engineer provides businesscritical support to Azure customers worldwide through email and phone As a subject matter expert in Azure services and commerce platforms the role involves troubleshooting low level technical and billing issues delivering timely resolutions and ensuring an exceptional customer experience

Key Responsibilities

Provide support for Azure Platform services commerce systems billing and accountrelated issues

Diagnose and resolve customer problems using strong analytical and troubleshooting skills

Communicate effectively with customers to gather information explain next steps and provide timely updates

Support OrdertoCash operations invoicing payment transactions and online service processes

Collaborate with crossfunctional teams to drive issue resolution and customer satisfaction

Escalate complex issues when specialized expertise is required

Continuously build expertise in Azure technologies architecture and service offerings

Required Skills

Excellent spoken and written English communication skills

Strong customer engagement and stakeholder management abilities

Proven troubleshooting and problemsolving skills

Understanding of cloud services Azure fundamentals and online platforms

Knowledge of commerce and billing processes including invoicing and payment transactions

Experience with accountlogin troubleshooting and customer support operations

Strong learning agility and ability to quickly acquire new technical skills

Core Competencies

Customer Focus

Technical Problem Solving

Communication Excellence

CrossTeam Collaboration

Ownership Accountability

Continuous Learning and Adaptability