Senior Operations Associate

Senior Associate - Operations

Company Description

WNS, part of Capgemini, is an Agentic AI-powered leader in intelligent operations and transformation, serving more than 700 clients across 10 industries, including Banking and Financial Services, Healthcare, Insurance, Shipping and Logistics, and Travel and Hospitality. We bring together deep domain excellence – WNS’ core differentiator – with AI-powered platforms and analytics to help businesses innovate, scale, adapt and build resilience in a world defined by disruption.Our purpose is clear: to enable lasting business value by designing intelligent, human-led solutions that deliver sustainable outcomes and a differentiated impact. With three global headquarters across four continents, operations in 13 countries, 65 delivery centers and more than 66,000 employees, WNS combines scale, expertise and execution to create meaningful, measurable impact.

Job Description

JOB RESPONSIBILITIES: *1. Perform all duties of Collector role. *2. Reconcile complicated account issues which may require scheduled calls with the customer, sales, and CEC *3. Positively interact with upset and challenging customers, including Global customers *4. Build strong relationships with various departments within UL *5. Manage and collect requested report detail for supervisor/manager *6. Review Work Requests for completion *7. Providing training and coaching to team members *8. Continually review department procedures for process improvements *9. Read and follow the Underwriters Laboratories Code of Conduct, and follow all physical and digital security practices 10. Performs other duties as directed.

Qualifications

Graduate

Experience Level

Mid Level