Senior Analyst - Contingent Worker Operations Support

Senior Analyst

Job details
• Proposed designation
Senior Analyst, CW
Operations Support
• Role type
Team driven
• Reporting to
Assistant Manager/Manager
• Geo to be supported
United States
• Work timings
6:30 PM to 3:00 AM (IST)

KPMG Global Services (KGS) provides delivery support to KPMG member
firms and functions globally. The Senior Analyst supports Third Party
Compliance (TPC) activities under a team-extension model, executing
compliance procedures related to contingent worker personnel throughout their
tenure supporting KPMG-US.  

 

 

 

 

Key Responsibilities
• Execute third-party personnel compliance activities in accordance with
established SOPs and controls
• Review and validate documentation and system data for accuracy and
completeness
• Maintain and update cases, trackers, and records using firm-approved tools
(e.g., ServiceNow, SharePoint)
• Identify compliance exceptions, data gaps, or risks and escalate to senior
team members
• Support quality reviews, remediation activities, and process improvements
Mandatory Technical & Functional Skills
• Proficient in Microsoft Excel, the Microsoft Office suite, and
collaboration tools such as Microsoft Teams and SharePoint to support
compliance reviews and reporting activities.
• Experience using workflow-driven case management or ticketing tools
(e.g., ServiceNow) to manage, document, and track work activities is
preferred.
• Demonstrates strong analytical and problem-solving capabilities with
consistent attention to detail when reviewing data, documentation, and
control evidence.
• Able to prioritize multiple assignments and manage time effectively to
meet deadlines in a structured, fast-paced delivery environment.
• Applies clear written and verbal communication skills, sound
judgment, and analytical thinking to support a service-oriented, teambased
operating model.
• Works independently on assigned tasks while collaborating effectively
with team members and stakeholders as required.
• Advanced working knowledge of Microsoft Outlook, including
scheduling meetings and coordinating across multiple time zones.
• Advanced Excel capability, including hands-on experience with pivot
tables, lookup formulas, and summarizing large data sets for analysis
and reporting.
• Demonstrated organizational and prioritization skills to manage
workload efficiently and maintain accurate records.

 

COMPETENCIES
•Business Competencies•Communication – Delivers clear, accurate, and timely written andverbal communication; confirms understanding of requirements andescalates questions or issues appropriately.•Customer Service – Demonstrates a strong service mindset bymeeting internal stakeholder needs while remaining accountable foraccuracy, timeliness, and quality of outputs.•Collaboration & Teamwork – Works effectively with team membersand cross-functional partners to meet shared objectives and supportcollective success.•Stakeholder Management – Builds credible working relationships withstakeholders and contributes to productive interactions throughprofessionalism and reliability.•Technical Competencies•Problem-Solving – Applies logical thinking, data analysis, and definedprocedures to identify issues, assess options, and recommendsolutions; exercises sound judgment for assigned work.•Drive Quality – Consistently follows established processes andcontrols; monitors own work to ensure accuracy, completeness, andcompliance with defined standards.•Knowledge Sharing – Actively shares knowledge, job aids, andprocess insights with peers to support team effectiveness andcontinuous improvement.

 

Mandatory technical & functional skills
•Advanced PowerPoint skills, including formatting and developingclear, professional presentation materials to support stakeholdercommunications.•Exercises appropriate judgment when executing assigned tasksindependently, escalating issues or risks in line with establishedprocedures.

Preferred technical & functional skills
•Experience of working in an operational environment•Experience of effective relationship management•Has worked successfully in a target and data driven environment
Key behavioral attributes/requirements
•
Collaborative, analytical, attention to detail, flexible, problem solverand organized
•
Integrity, accountability, decision making and process improvement
•
Driving quality results, resilience, customer focused
•
Effective interpersonal skill and creative thinker

Educational qualifications
•Graduate - Bachelor

Experience Level

Senior Level