Quality Assurance Program Manager

Area(s) of responsibility

• Own and drive QA delivery for assigned application portfolios within the client program, ensuring quality, timeliness, and client satisfaction
• Manage release cycles, test execution windows, and sign-off processes across multiple parallel workstreams
• Track and report delivery metrics — defect density, automation coverage, execution progress, and SLA adherence — to program leadership and client stakeholders
• Define and govern the automation strategy for assigned scope — framework selection, coverage targets, and execution integration into CI/CD pipelines

• Drive automation coverage expansion and reduction of manual regression dependency . Oversee script maintenance, auto-healing practices, and execution optimization
• Evaluate and adopt new tools and approaches in line with program direction, including AI-assisted testing capabilities

• Lead a team of Test Leads, Senior Test Engineers, and Test Engineers (cross location) .Conduct regular one-on-ones, performance reviews, and career conversations
• Identify skill gaps and drive targeted upskilling and cross-skilling within the team . Foster a culture of accountability, quality ownership, and continuous improvement
• Translate client expectations into clear delivery commitments and manage them proactively . 16–20 years of experience in software testing and QA, with at least 4 years in a delivery leadership role