Production Analyst - SQL and Application Support

Production Analyst, SQL

Join us as a Production Analyst, SQL

• This is an opportunity to make a real impact and be pivotal in the success of our business, while benefiting from great variety and stakeholder exposure
• We’ll look to you to deliver a complex and critical production management, infrastructure and application support service for relevant platforms, activities and processes across the domain
• Hone your existing analytical skills and advance your career in this exciting, fast paced role
• We're offering this role at associate level

What you'll do

As a Production Analyst, you’ll support with providing day-to-day technology based services and will assist with deploying new, complex applications and architecture across the domain. We’ll look to you to support the delivery of application management, application support and the building of environments for systems, making sure all deployments into production environments meet the appropriate quality standards.

It’s a highly collaborative role which will see you working closely with platform and domain stakeholders to ensure the robustness and resilience of the platform. You’ll also work with feature teams to understand the upcoming changes and prevent potential issues occurring.

Your role will also involve:

• Collaborating with product development and feature teams to understand the upcoming product, enabling continuous integration and continuous deployment to occur
• Regularly attending the feature teams’ refinement and planning sessions
• Identifying areas for service improvement by analysing and diagnosing re-occurring platform and service incidents, as well as customer and stakeholder feedback
• Building a culture of continuous improvement to reinforce the robustness of the domain, with a focus on automation, scalability, continuous integration and continuous delivery

The skills you'll need

We’re looking for someone with technical knowledge and experience including platform, technology, products and domains. You'll need at least six years of experience in monitoring daily batches, alerts, and overall system health, while proactively troubleshooting incidents through log analysis and SQL queries. You’ll manage ServiceNow tickets across incidents, requests, and changes, as well as support production releases and weekend operations.

You'll aslo need experience in maintaining runbooks and SOPs while continuously improving operational efficiency with expertise in Oracle, SQL/PLSQL, Unix or Linux along with working knowledge of Airflow, Autosys and AWS services such as S3, CloudWatch, and EC2. Proficiency in Python scripting, basic familiarity with MS Power Platform and Grafana, and experience with monitoring tools like AppDynamics, Dynatrace, Splunk, or Kibana are essential. Strong communication skills, understanding of ITIL practices and the finance domain, and readiness for shift-based work and on-call support are critical for this role.

We’re also looking for:

• Knowledge and experience of industry standard toolsets and processes
• Knowledge and experience of using operational principles
• A very capable communicator with the ability to communicate complex technical concepts clearly to your peers and management level colleagues
• Good collaboration and stakeholder management skills

Hours

45

Job Posting Closing Date:

21/06/2026

Experience Level

Mid Level