Senior Identity Access Management Support Engineer

Okta Engineer

Amex GBT is a place where colleagues find inspiration in travel as a force for good and – through their work – can make an impact on our industry. We’re here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued.

What You’ll Do:

• Take end-to-end ownership of customer questions and issues, including troubleshooting, root cause identification, and resolution
• Write code and scripts using Okta APIs and SDKs to build user scenarios and reproduce issues
• Collect information, document bugs, and collaborate with Engineering on API and product issues
• Provide feedback to training and documentation teams to address common or emerging issues proactively
• Meet or exceed customer expectations on response quality, timeliness, and overall experience
• Deliver against customer experience and efficiency targets
• Communicate effectively with customers through multiple channels (written, live chat, calls, in-person)
• Identify process improvements and push creative thinking beyond industry standard practices
• Support customers 24/7 across 3 shifts

What We’re Looking For:

• 6+ years of experience in Okta support space
• Okta Certification (required)
• 3+ years of customer and technical support experience
• Experience supporting Identity Access Management (IAM) solutions
• Experience supporting LDAP, SSO, SAML, or WS-Fed protocols
• Excellent analytical and organizational abilities at both high-level and granular levels
• Strong customer service and communication skills across multiple formats
• Ability to work independently with minimal supervision and collaboratively as part of a team
• Ability to remain calm, composed, and articulate when handling challenging customer situations

     

Location

Bangalore, India

     

The #TeamGBT Experience

Work and life: Find your happy medium at Amex GBT.

• Flexible benefits are tailored to each country and start the day you do. These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and wellbeing resources to support you and your immediate family.

• Travel perks: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals.

• Develop the skills you want when the time is right for you, with access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first.

• We strive to champion Inclusion in every aspect of our business at Amex GBT. You can connect with colleagues through our global INclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action.

• And much more!

All applicants will receive equal consideration for employment without regard to age, sex, gender (and characteristics related to sex and gender), pregnancy (and related medical conditions), race, color, citizenship, religion, disability, or any other class or characteristic protected by law.

Click Here for Additional Disclosures in Accordance with the LA County Fair Chance Ordinance.

Furthermore, we are committed to providing reasonable accommodation to qualified individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the hiring process. For details regarding how we protect your data, please consult the Amex GBT Recruitment Privacy Statement.

What if I don’t meet every requirement? If you’re passionate about our mission and believe you’d be a phenomenal addition to our team, don’t worry about “checking every box;" please apply anyway. You may be exactly the person we’re looking for!

Experience Level

Senior Level