KGS-Senior-Bangalore
The SME is responsible for conducting a tasks in line with client policy to fulfil Wire Ops & Payment Investigations related requirements. You will be expected to deliver against targets for both productivity and quality along with managing your own pipeline
•Processing inward/outward payments & remittances (MT103,MT202,MT202COV,) like RTGS, Customer credits, Cover payments, Currency payments and cross currency payments.
•Handling FX conversion through special rate booking application
•Performing payment Investigation tasks in line with the process.
•Monitoring cancellation message like MT192, MT292 and amendment message like MT195 in SWIFT network, taking actions on message and sending confirmation mails.
•Monitoring and Handing Charges Desk like MT191, MT199 requests.
•Acting upon the Customers Instructions prior crediting to their National Foreign Currency Account Credits (NFCA Credits) from foreign currencies and advise them via email.
•Creating manual entries in ITF in case of Cross Currency Payments by routing the payment through correspondent currency bank to credit our customers National Foreign Currency Account.
•Timely escalations of disputes to avoid delay in payment.
•Updating and reporting the Management Information (MI) reports on daily basis.
•Reconciling and generating the pending payments report.
•Training new joiners by real-time and classroom training to make them equipped with the process.
•Ability to determine needs for escalation to Subject Matter Coach (SMC)/Subject Matter Expert (SME) or to client
Ensure compliance with SLA, quality standards, and operational procedures.
Educational qualifications
•Bachelors Degree
Work experience
•6-8 years of post-qualification experience with strong working knowledge on Wire Ops and Payments Investigations.
•In-depth knowledge on banking operations procedures, risk management as well as regulatory compliance standards.
Mandatory Technical & Functional Skills
•Operations background demonstrating good core knowledge of applying Inward/ Outward payment & remittances within a financial institution (wire ops & payment investigations) with 6-8 years of relevant experience.
•Basic knowledge of SWIFT messaging and banking payment processes
•Understanding of inward/outward remittance workflows
•Familiarity with reconciliation and reporting processes.
•Awareness of compliance and risk controls in banking operations
•Highly motivated to deliver results to the right standards and targets.
•Demonstrate excellent analytical skills and problem solving, self motivation and possess an enquiring mind
•Demonstrate good team working skills and the ability to work efficiently and accurately under pressure
•Ability to adapt to change
Key Behavioral Attributes/Requirements
•Analytical and problem-solving skills and the ability to use information to generate creative solutions to benefit the business. Ability to be customer focused and drive results.
•Ability to lead the team and developing others.
•Presentation and Project Management skills. Focus on results-led management.
Experience Level
Senior Level
