Senior Support Engineer - Supply Chain Execution Platforms

IN-Sr Support Engineer 1

Overview:

Global leader in AI‑driven supply‑chain execution platforms, specializing in Warehouse Execution Systems (WES), Automated Fulfillment Workflows (AFW), and Robotics orchestration.

Seeking a seasoned professional with strong functional expertise in supply‑chain execution, incident management, and root‑cause analysis, capable of owning complex customer‑impacting issues and driving stability across mission‑critical platforms.

Our current technical environment:

• Domains: Supply Chain Management – Warehouse Management Systems - Warehouse Execution Systems (WES), Automated Fulfillment Workflows (AFW), Robotics Hub
• Tools & Practices: Application logs, dashboards, monitoring tools, APIs, event‑driven integrations
• Approach: AI‑assisted analytics, automation for triage and RCA, structured incident management, SLA‑driven resolution
• Collaboration: Product Development, Operations, Infrastructure, Integration, Security, and Data teams

What you’ll do:

• Own end‑to‑end resolution of Sev1 and Sev2 functional incidents across supply‑chain products.
• Act as functional lead during major incidents, ensuring structured triage, cross‑team coordination, and stakeholder communication.
• Perform deep functional analysis of warehouse execution, fulfillment flows, inventory movement, and robotics orchestration.
• Distinguish between configuration, functional logic, integration, or product defect issues, and drive permanent fixes.
• Serve as SME for WES, AFW, and Robotics Hub domains, validating system behavior against business processes.
• Leverage AI‑assisted analytics to improve incident triage, RCA quality, and reduce repeat issues.
• Guide problem‑management initiatives to improve platform stability and operational efficiency.
• Create and maintain RCA artifacts, SOPs, and reusable knowledge assets.
• Provide functional leadership and mentoring to junior L2 engineers.
• Support project and implementation activities as required.

What we are looking for:

• Strong experience in Senior L2 functional support for supply‑chain, warehouse execution, or fulfillment platforms.
• Proven ability to independently manage Sev1 and Sev2 incidents with SLA discipline.
• Solid understanding of warehouse and supply‑chain functional flows, including execution, fulfillment, and exception handling.
• Working knowledge of logs, dashboards, monitoring tools, APIs, and event‑driven integrations.
• Strong analytical and problem‑solving capability with a root‑cause and prevention mindset.
• High level of ownership, accountability, and clear communication in high‑pressure scenarios.

Our Values

If you want to know the heart of a company, take a look at their values. Ours unite us. They are what drive our success – and the success of our customers. Does your heart beat like ours? Find out here: Core Values

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

Experience Level

Senior Level