Experience Manager - Assistant Director

Wavespace Experience Manager (Assistant Director)

EY wavespace brings the right people together to deconstruct challenges and develop solutions – faster. Human-centered design and collaboration are at the heart of our methodologies because we believe that people support what they help create. We work with agility and beyond borders. And we think, design and build with creativity and speed. EY wavespace’s immersive programs give people the mindset and collaborative tools to think differently, through innovative experiences both in-person
and virtual.

The opportunity

As wavespace grows, we are looking for top talent to help scale our way of working. Part of that effort includes delivering experiences of the highest quality that enable clients to transform their business in a tangible and impactful way.

Your key responsibilities

As a wavespace Experience Manager you’ll choreograph and help design experiences, both bespoke and repeatable, to be used across wavespace for a diverse roster of clients.

• Act as the primary interface to wavespace clients, taking accountability for all aspects of planning and delivering a wavespace design and/or experience
• Ensure a consistent wavespace design experienceusing approved and methodologies and
  best practices
• Managesessionscope, estimates and actual costs
• Manage resourcing for all requiredsessionpersonnel
• Provide directionand performance feedbackto the production team
• Manage cadence of calls with client
• Coordinatesessiondesign to include Mural, Miro, OneRoom and other immersive tools including metaverse environments
• Oversee logistics, technical setup, etc.
• Manage account team and delivery team stakeholders as part of theexperiencedesign
• Conduct successful delivery of simple to complex experiences across a wide array of industries
• Overseeexperience documentation, ensure successful close out
• Accountable forexperience follow-up, reporting, and billing
• Generate additional leads and follow-up wavespace opportunities with stakeholders

Skills and attributes for success

This is a highly visible role with significant client and leadership interaction.

To qualify you must have

• Design thinking experience
• Proven track record of successful design and delivery of innovation sessions
• Strong consulting experience
• Adept creative problem-solvingskills andthe ability tocompromise around needs of the client, account team and the design team
• 12+ Years of experience managing design thinking workshops, teams and facilitation

Ideally, you’ll also have

• Advanced degree in Design Thinking

What we look for

EY has a diverse and high-performing culture; wavespace is no exception. Motivated, smart, team-players do best in this environment, where you can direct your career and achieve your professional goals.

If you can confidently demonstrate that you meet the criteria above, please contact us as soon as possible. Join us in building a better working world!