ServiceNow Associate Consultant

Executive-KDNI

• Candidates should have prior working experience in ServiceNow Implementation projects only (Not enhancements, Managed services)

• Minimum 2 years of hands-on experience with ServiceNow implementation projects (excluding managed services and minor enhancements).

• Working knowledge of one or more ServiceNow modules/applications (ITSM, HRSD, CSM, GRC, SecOps etc.).

• Understanding of ITIL framework and IT service management concepts.

• Strong scripting and technical skills in ServiceNow platform customization (business rules, client scripts, flows).

• Familiarity with Agile Scrum methodology and ability to deliver in sprint cycles.

• Strong communication and collaboration skills to work effectively in a team environment.

• Eagerness to learn, innovate, and contribute to practice growth.

• Ability to handle multiple tasks in a dynamic project environment.

• The ServiceNow Associate Consultant will join the high performing ServiceNow implementation team, this team works only on ServiceNow implementation & transformation projects.

• Collaborate with the ServiceNow implementation team to deploy and configure ServiceNow applications based on client requirements.

• Participate in Agile Scrum ceremonies (sprints, stand-ups, retrospectives) and complete assigned user stories, scrum tasks, and test cases.

• Assist in developing technical solutions on the ServiceNow platform and help customize modules including ITSM, HRSD, GRC, CSM, SecOps etc.

• Develop, test, troubleshoot, and document ServiceNow configurations, business rules, client scripts, workflows, and integrations.

• Follow ServiceNow best practices, coding standards, and governance processes. Work collaboratively with team members to deliver high-quality solutions on time.

• Continuously update skills and knowledge of ServiceNow products and ITSM processes. Support knowledge sharing and documentation for internal teams and clients.

• Engage with stakeholders and contribute to team goals, ensuring customer-focused service delivery.

 

Must-Have Certifications

• Certified System Administrator (Mandatory) 

• CIS (Certified Implementation specialist (Preferred)

 

Experience & Background 

• B-Tech/BCA/MCA/MBA

• 2+ years of IT industry experience.

Experience Level

Executive Level